Operations, Based in USA – Flexible on time zone, ET / PST

Senior Account Manager


What you will do:

 

The Senior Account Manager is responsible for maintaining and developing client relationships while managing large scale programs and multiple complex projects. You will oversee a team of Account Managers and Account Executives and work closely with the Account Director to ensure clients needs are not only met but exceeded, while taking a proactive approach to new projects.

You will oversee projects that their teams are heading up and provide resources needed to service each project.

 

Responsibilities:

 

– Responsible for overall client satisfaction, quality of service, and on-time, on-budget completion of the agency’s services

– Oversee all aspects of the project’s development from briefing through to execution

– Look beyond the day-to-day needs of a large account, ensure the use of effective processes across the term and long-term stability

– Demonstrate excellent time management and the ability to manage multiple complex projects simultaneously and prioritize appropriately

– Build and maintain key relationships with client partners

– Partner with clients on project briefs to communicate project requirements internally across all relevant teams

– Create and update all project timelines, manage spreadsheets, creative folders and other shared documents across platforms that include Google and Microsoft Teams

– Collect and summarize client feedback, ensure it is reflected in revisions

– Manage all processes required to obtain a range of client approvals 

– Work with an internal cross-functional team to ensure deliverables are produced on time, on budget, and to client’s specifications

– Maintain excellent written and verbal communication with all parties. 

– Attend all meetings with client project leads and communicate deliverables and key dates to all teams

– Budget management – strong financial ability and understanding of budgeting is essential

 

Skills and Qualifications::

 

– Business degree or related qualification

– 5+ years of relevant experience

– Excellent project and time management skills with the ability to work calmly and efficiently in a fast-paced environment

– Exceptional verbal and written communication skills, including strong presentation skills

– Comfortable working autonomously

– Demonstrated ability to make thoughtful decisions–whether it’s related to people management, client relationship, or internal process – with foresight and follow through

– Clear communicator to team and clients; a natural diplomat with the ability to gather information and stand firm in decisions while maintaining positive relationships

– Tech savvy with the ability to quickly understand platform tools and data concepts

– Confidence that fosters trust within the client

– An in depth understanding of client management

– Effectively lead and develop an internal team

– Awareness of creative and production processes within an agency

– The ability to direct meetings and ensure all HoDs are clear on their contribution

– Reliable and self-motivated.

– High service orientation.

 

Bonus points:

 

A sunny disposition, and ability to crack a joke is always welcome! Particularly when under pressure!

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