Account Manager, USA

About the Role

 

As an Account Manager, you’ll be the primary day-to-day contact for clients, ensuring projects are delivered smoothly, on budget, and to the highest standard. You’ll take briefs, translate them into clear plans for the team, and oversee delivery from start to finish. This role is about balancing hands-on project management with building strong client relationships—you’ll not only ensure the details are right but also anticipate needs and keep clients confident that their events are in safe hands.

 

You’ll guide Account Executives and collaborate closely with Senior Account Managers and Account Directors. You’ll also manage budgets and supplier relationships, and travel to events to represent the agency on-site.

 

 

What You’ll Do

 

– Act as the main day-to-day contact for clients, ensuring clear communication and strong relationships

 

– Partner with clients on briefs, turning requirements into clear project plans for internal teams

 

– Manage projects end-to-end: timelines, budgets, resources, and quality control

 

– Collaborate with operations, registration, travel, and creative teams to ensure a seamless delegate journey

 

– Oversee supplier relationships, contracts, and logistics

 

– Manage budgets and financial tracking, reporting back to clients and senior leaders

 

– Guide Account Executives working on your projects, providing direction and support

 

– Travel to and host events, ensuring delivery meets client expectations

 

 

What You’re Great At

 

– Client communication—listening, advising, and keeping stakeholders engaged

 

– Project management and problem-solving under pressure

 

– Budget management and financial accountability

 

– Juggling multiple projects without losing sight of details

 

– Building trust and maintaining positive relationships

 

– Working independently while contributing to team success

 

– Staying positive and resilient in a fast-paced environment

 

– Fitting in with a team and having a sunny disposition, and ability to crack a joke is always welcome! Particularly when under pressure!

 

 

What We’re Looking For

 

– A business degree or related qualification

– A minimum of 2 years of relevant account or project management experience, ideally in events, marketing, or an agency environment

– Proven ability to manage client-facing projects with budget responsibility

 

 

Bonus Points For

 

– Familiarity with registration, creative, or production processes within an agency